The Conflict Management Styles in Malaysia Teachers Training Institute: A Preliminary Study

Aida Hanim A. Hamid; Abu Yazid Abu Bakar

doi:10.32698/GCS-PSSHERS346

The Conflict Management Styles in Malaysia Teachers Training Institute: A Preliminary Study

Aida Hanim A. Hamid⁽¹⁾, Abu Yazid Abu Bakar^(2*)

(1) Faculty of Education, Universiti Kebangsaan Malaysia, Bangi, Malaysia
(2) Faculty of Education, Universiti Kebangsaan Malaysia, Bangi, Malaysia
(*) Corresponding Author

Abstract

Conflicts are unavoidable in any organisations. Hence, conflicts need to be handled effectively by all members in the organisation. This study intends to investigate the conflict management styles and the levels of conflicts (intrapersonal, intragroup and intergroup) among teacher educators in one Teachers Training Institute in Kuala Lumpur Malaysia. This study also seeks the differences in the conflict management styles based on gender and position held among teacher educators. A set of instrument is modified and developed based on the instrument “Rahim Organisational Conflict Inventory I (ROCI I) and “Rahim Organisational Conflict Inventory II (ROCI II). Findings showed that teacher educators used integrating style as compared to other conflict management styles.

Keywords

conflict management, intrapersonal, intragroup, intergroup, teacher educators

References

Aldag,R.J. and Kuzuhara, L.W. (2002) Organisational behavior and management: an integrated skills approach, South-Western Thomson learning, Cincinnati, OH.
Amason, A. C. (1996) Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: resolving a pradox for top management teams, 23(4):495-516.
Argyris, C. (1964) Integrating the individual and the organization. New York: Wiley.
Barker, J., Tjosvold, D and Andrew, I. R. (1988) Conflict approaches of effective and ineffective project managers: A field study in a matrix organization, Journal of Management Studies, 25:167-178.
Barki, H. and Hartwick, J. (2004) Conceptualizing the construct of interpersonal conflict. International Journal of Conflict Management, 15:216-244.
Bass, B. and Riggio, R.E. (2006) Transformational Leadership, Lawrence Erlbaum Associates, Mahwah, NJ.
Bennis, W. and Nanus, B. (1997) Leaders: The strategies for taking charge. New York: Harper & Row.
Gupta, M., Boyd,L. and Kuzmits, F. (2011) The evaporating cloud: a tool for resoklving workplace conflict, International Journal of Conflict Management, 22(4):394-412.
King, W.C. and Miles. E.W. (1990) What we know-and don’t know- about measuring conflict- An Examination of the ROCI-II and the OCCI Conflict Instruments, Management Communication Quarterly, 4(2):222-243.
Konting, M.M. (1990) Kaedah penyelidikan pendidikan, edisi ke 5. Kuala Lumpur: Dewan Bahasa dan Pustaka.
Krejcie, R.Y and Morgan, D.W. (1970) Determining sample Size for Research Activities. Educational and Psychological Measurement, 30:607-610.
Rahim, M.A. and Bonoma, T.V. (1979) Managing Organizational conflict: A model for diagnosis and intervention. Psychological Reports, 44, 1323-1344.
Rahim, M. A. (1983) Rahim Organisational Conflict Inventory-I. Palo alto, CA: Consulting Psychologist Press.
Rahim, M.A. (1983) Rahim Organisational Conflict Inventory-II, Forms a, B, C. Palo Alto, CA: Consulting Psychologist Press.
Rahim, M. A. (1986) Managing conflict in organizations. New York: Praeger.
Rahim, M.A. (1990) Moderating effects of hardiness and social support on the relationships of conflict and stress to job burnout and performance. In M.A. Rahim (Ed.) Theory and research in conflict management (pp. 4-14). New York:Praeger.
Rahim, M.A. (2002) Toward a theory of managing organizational conflict. International Journal of Conflict Management, 13, 206-235.
Rahim, M.A. (2011) Managing Conflict in Organisations, Fourth Edition, Transaction Publishers:USA.

Proceeding:

Progress in Social Science, Humanities and Education Research Symposium

Publisher:

Redwhite Press

ISSN (Print):

2685-5984

ISSN (Electronic):

2685-5933

Published:

2020